Installation TestWorks Help and Troubleshooting

QUICK ACCESS AND INDEX:

WINDOWS PLATFORMS

Problem: I get the dialog message: Couldn't load training file...

UNIX PLATFORMS

Problem: I try to run cbmsw.exe or smart.exe and get an error...

Problem: A dialog box comes up that says: CAPBAK Error: The environment variable SR is not set...

Problem: I get an: abnormal application termination, signal number=11 error message.

Problem: I am not able to get CAPBAK/X to record due to error: can't find DEC-XTRAP

Problem: I cannot get any of the install.* scripts to execute...

WINDOWS PLATFORMS

Problem: I get the dialog message:Couldn't load training file. Is the SR environment variable defined correctly?

Solution: During InstallShield's Installation prompts, please select CUSTOM which copies in the necessary additionals, i.e. OCR training files. You can re-install or extract the necessary ocr files manually from your self-extracted or CDROM bundle.

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UNIX PLATFORMS

Problem: I try to run cbmsw.exe or smart.exe and get an error:

The instruction at "0x004123a" referenced memory at "0x000000". The memory could not be "read".

Note: numbers above may differ.

Solution: Your license.stw file contains either unwanted carriage returns or extraneous control characters. Please edit license.stw to determine via the end key that your features are all 1 line long and that there aren't any extra blank lines.

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Problem: A dialog box comes up that says:

CAPBAK Error: The environment variable SR is not set. OCR will not work unless SR is set.

Solution: Please check your autoexec.bat and environment variable settings to verify that there is a valid path and syntax structure. The SR environment should point to your TestWorks installation directory, excluding the bin portion.

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Problem: I get the error message:

Abnormal application termination, signal number=11.

Solution: This usually results when an application is not terminated via the provided exit menu button or by issuing "ctrl-C". Use of the Motif Window manager's close feature is not supported due to its unclean exiting.

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Problem: I am not able to get CAPBAK/X to record due to error:

can't find DEC-XTRAP

Solution: Please install onto local clients the necessary DEC-XTRAP extension which, if available, is in $SR/lib/xtrap off the TestWorks regression bundle. Use "xdpyinfo | more" to verify number of extensions found.

Note: for some X-terminal clients, you will need to seek vendor for this "if available" feature DEC-XTRAP.

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Problem: I cannot get any of the install.* scripts to execute.

Solution: Please check that you are running from within a C-shell and that the current "." path is set or recognized.

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